Contact information

Get in touch

Questions about a custom portrait, an order on its way, or which photo to send? We're happy to help.

Email us

We reply within one business day, Monday to Friday. We're based in Sydney, Australia (AEST/AEDT), so if you're writing from the other side of the world, your reply may land overnight.

To help us answer faster

Order question? Include your order number — it's in your confirmation email.
Something arrived damaged? Attach photos of the item and the packaging. You have 15 days from delivery.
Not sure which photo to send? Attach the one you're considering and we'll tell you honestly whether it will work.
Sizing question? Tell us the wall or space you have in mind. All our sizes are in centimetres.

You might find it faster here

Frequently Asked Questions — how custom portraits work, photo tips, what's in a kit
How It Works — the full process from photo to finished artwork
Shipping & Delivery — timeframes, tracking, countries we ship to
Refund Policy — cancellations, damaged items, what's covered

Aged care, retirement villages and community programs

We run creative sessions and supply kits for aged care homes, retirement villages and wellbeing programs across Australia. If you're a lifestyle coordinator or program manager, email us at info@beartistic.club and tell us a little about your group — size, setting, and what you're hoping the session does for your residents.